IT Support 365

The IT Support is available 24 hours a day, 7 days a week.

Online Search

Visit the Student Portal to see if there is guidance to resolve your problem or answer your question.

The Student Portal can be found at https://myportal.northumbria.ac.uk

IT Chat

Use IT Chat to connect to a Service Desk agent.

IT Chat can be found at www.northumbria.ac.uk/itchat

Telephone

Call the Service Desk to discuss any urgent problems you're having.

Telephone Number: +44 (0)191 227 4242

New Password Reset Service

A new Password Reset Service has been launched, giving you the opportunity to reset your own password if you forget it.

To register for the service, visit www.northumbria.ac.uk/passwordsecurity where you can create a unique PIN and register a mobile.

If you forget your password you can visit www.northumbria.ac.uk/passwordreset and enter your PIN to receive a temporary password and create your new password immediately.

If you have forgotten your password right now, please call the IT Service Desk on +44 (0)191 227 4242.

Want Face-to-face Tech Support? Visit the IT Place

What's on offer

WiFi Network and IT Security advice.
Help setting up your laptop or other mobile devices.
Guidance on using your Northumbria IT Account.
Helping you to Logon.
Assistance with Printing.
Accessing Northumbria Services – including: Student Portal; Blackboard; Remote Access; Email; File Storage.
Other IT queries – please ask at the IT Place desk, or contact the Service Desk on: 0191 227 4242 in advance of your visit.

They will be able to confirm whether the IT Place can assist with your particular query - and also whether the service is open on the day you are planning to visit the campus.

For some queries, we may need to refer you on to another service for support.

Opening Hours

Where: Student Commons, Ground Floor, City Library
Where: Ground Floor, Coach Lane Library *Closed on Fridays
When: 09:30 - 15:00 on Monday to Friday *Opening hours may be subject to change

Student IT Guides

Visit our page to find lots of illustrated guides to help you get up and going with IT @ Northumbria

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IT Services

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Northumbria Open Days

Open Days are a great way for you to get a feel of the University, the city of Newcastle upon Tyne and the course(s) you are interested in.

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Research at Northumbria

Research is the life blood of a University and at Northumbria University we pride ourselves on research that makes a difference; research that has application and affects people's lives.