Jill has worked at
Northumbria since 2017, joining Applicant Services to support the delivery of a
new system to enhance the processing of student application forms.
She then worked on
various projects to improve the student experience, latterly within the
Customer Experience Programme.
Jill moved to her current
post in October 2024, retaining responsibility for delivering various student
experience projects, whilst also leading the teams that deliver Student
Knowledge, ensure Student Attendance and Engagement (including analytics), and
provide support for Student Queries within a 24/7 operation that receives
enquiries by email, phone, CRM systems and Face-to-Face. These teams are called
Student Knowledge, Student Success and Ask 4 Help, respectively.
Before joining
Northumbria, Jill worked in many industries including Financial Services, SaaS,
Contact Centres, Telecomms, and Wholesale Drinks and worked with numerous
companies, from medium sized entrepreneurs to larger Blue Chips.
Jill.dunn@northumbria.ac.uk
